Privacy Policy
This Privacy Policy was last updated on October 15, 2024.
If this is not the page you are looking for, you may check the Privacy Choices, Terms of Service, EULA, or Contact Us pages.
At VPN+, we believe that it is important for everyone to access the internet securely and privately, regardless of their circumstances. We always aim to provide this access without compromising the privacy of our customers. The VPN+ application is a product of BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ (“VPN+”, “we”, “our”, or “the company”). This Privacy Policy describes the privacy practices of VPN+ products, services, applications, and websites that link to this policy (collectively referred to as “our services”). For more information, please see the Contact Us section below.
1. What Information Do We Collect from You?
This section describes the various types of personal data (also known as 'personal information') we collect from you. This information is not collected in every instance but only in certain product-based scenarios. For example, VPN+ services collect only a limited amount of personal data and do not associate the websites visited or applications used during a VPN session with any individual user.
1.1. Information You Provide to Us
Communications and Submissions: You may provide us with information when you communicate with us (e.g., via email, phone, or chat for support), fill out online forms, respond to surveys, provide feedback, or participate in promotions.
1.2. Information We Collect While You Use Our Services
Usage Information: We collect information about how you interact with our services, including when and for how long you use certain features when visiting or using the VPN+ websites or applications. We may use other technologies to collect this information.
Device Information: We collect information about the device you use to access our services, such as browser types, device types, operating system versions, and network information. We may also collect device advertising identifiers and app version numbers. These details can be gathered through other technologies.
Location Information: Unless otherwise noted or unless you give us consent, we do not collect GPS or other sensor-based location information from your device. However, to provide better service (for example, to connect you to the nearest and fastest VPN server), we may collect approximate location information based on your IP address.
VPN-Specific Information: VPN+ does not log any information that links your identity to your VPN session activity. However, we may log the following details:
- The amount of bandwidth used during a VPN session.
- We may request a rating for the connection, and if you are dissatisfied with the service, we may collect detailed survey information. This information is not associated with any specific user.
1.3. Information Provided by Third Parties
If you have been invited to use a VPN+ service, the person who invited you may provide your personal data (such as your email address or other contact details).
Third-Party Accounts: Some services may allow you to sign up using a third-party account (such as Google or Microsoft). If you do so, the third party may send us some information about you. You can control which parts of this information are shared via the third-party account’s privacy settings.
Threat Information: We receive information from respected members of the security sector to help us provide, develop, test, and improve our services (for example, lists of malicious URLs, spam blacklists, phone number blacklists, and malware samples). Some of this information may include non-personal data.
2. How Do We Use Your Information?
We use the information we collect for a variety of purposes, which are outlined below. For visitors from the European Economic Area (EEA) or the United Kingdom, we have also identified the legal basis for each processing activity:
To Provide, Maintain, Troubleshoot, and Support Our Services: We use your information to fulfill our contractual obligations to you. Examples include:
- For our VPN services, we use information such as the bandwidth and duration of service usage to deliver services in accordance with your subscription plan.
- More generally, to ensure that our services function properly.
To Communicate with Users and Potential Users: We use your information to respond to your inquiries and to send you updates and information about our services. This is done to fulfill your contract or because you have consented to such communications.
To Develop New Services: We use your information in line with our legitimate interests to plan and develop new services. For example, we analyze user feedback to understand which new services we should offer.
To Market and Promote Our Services: We may use your information, in line with our legitimate interests, to personalize, measure, and improve our marketing and advertising efforts. For example, we may use it to understand how effective our advertisements are. It’s important to note that we do not use your VPN browsing activity for these purposes, and we do not log the websites you visit during a VPN session.
To Prevent Harm or Liability: We may use your information for security purposes (such as investigating security issues or monitoring and preventing fraud) and to prevent misuse. We do this to comply with legal obligations, protect an individual’s vital interests, or safeguard VPN+ and our users from harm or liability in line with our legitimate interests.
For Legal Compliance: We may use your information as required by applicable laws, legal processes, or regulations. Additionally, we may need to provide certain information to fulfill contractual obligations or in response to a court order. For more details on how we share information for legal compliance purposes, please see the section titled "Who We Share Your Information With and Why". We also use your information to enforce our legal rights and resolve disputes.
3. Who Do We Share Your Information With and Why?
3.1. In General
We may disclose your information in the following instances:
To Collaborate with Others on Your Behalf: Some services allow different users to interact with or collaborate with one another. If you choose to participate in such activities, your information may be shared as part of these activities.
Vendors and Service Providers: We work with trusted third parties and partners to help us provide certain aspects of our services. We have privacy and data processing agreements in place with these third parties, we review their security practices, and we limit information sharing only to the extent necessary to help them provide their services. Some activities these third parties help with include:
- Processing customer payments
- Providing analytics about our services
- Maintaining the infrastructure necessary to provide our services
Anonymous or Aggregated Data: We may use and share anonymized or aggregated data (which does not reveal your identity) for regulatory compliance, research, analysis, marketing and advertising efforts, and other legitimate business purposes.
To Comply with Legal Processes and Laws: We may need to share your information as required by applicable laws, legal processes, or regulations. While we may be required to share certain information in response to a valid legal request, it’s important to note that we do not collect any information about the websites you visit or the applications you use during your VPN session, so we cannot share such details in response to law enforcement requests.
To Enforce Our Rights and Prevent Fraud: We may share your information to enforce and manage agreements with customers and users, respond to claims against VPN+, and prevent fraud.
4. Security
BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ employs administrative, organizational, technical, and physical security measures to protect your data from unauthorized access, loss, or alterations. While our security measures are robust, no data security measure can guarantee 100% protection.
5. International Data Transfers
Laws in other countries may differ from the laws of the country where you reside. For example, personal data collected in the United Kingdom, Switzerland, or the European Economic Area (EEA) may be processed in the United States for the purposes outlined in this policy. However, we implement appropriate safeguards to ensure that such data receives an adequate level of protection. This usually involves the implementation of Standard Contractual Clauses (also known as “Model Clauses”) accepted by the European Commission or the United Kingdom. If you would like more information about these measures, please contact us.
For users of our VPN products, if you are a resident of the United Kingdom or the EEA and choose to use our software to direct your internet traffic to countries not deemed “adequate” by the UK or EEA, you acknowledge that such transfers are carried out at your instruction and with your explicit consent.
6. Data Retention
Within our VPN+ products, we do not collect or retain any data related to your browsing activities while connected to the VPN. BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ generally retains personal information for as long as is necessary to provide our services to you. We may also retain personal information where required by law or in line with our legitimate interests, such as for detecting and preventing misuse or for protecting ourselves from legal claims.
7. Your Rights
Depending on your country of residence, you may have certain legal rights regarding the personal data BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ holds about you. Subject to the exceptions and limitations provided under applicable laws, these rights may include:
- The right to access and receive a copy of your personal data
- The right to correct your personal data
- The right to restrict the processing of your personal data
- The right to object to the processing of your personal data
- The right to request the deletion of your personal data
- The right to data portability
- The right to withdraw consent (e.g., to opt-out of marketing communications)
- The right to lodge a complaint with a data protection authority
Some mobile and web browsers may transmit "do not track" or "opt-out" signals. We do not currently take action in response to such signals. To exercise any of these rights, please contact us using the information in the Contact Us section.
Your California Privacy Rights
The information above outlines the categories of personal data that BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ collects, processes, and shares with service providers and other businesses. If you wish to exercise any of the rights outlined above, please refer to the Contact Us section.
BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ does not “sell” personal data for monetary gain. However, because the California Consumer Privacy Act (CCPA) defines “sale” broadly, some third-party advertising services that support our marketing efforts and mobile apps may be considered a “sale” under California law.
9. Updates to the Privacy Policy
BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ may update this Privacy Policy from time to time in response to legal changes, industry standards, or business practices. BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ will post updates to this page and update the “Last Updated” date above. If we make any material changes that affect your privacy rights, we will notify you in advance, for example, via email or through the services. If you do not agree with the updated Privacy Policy, you may cancel your account. If you do not cancel your account before the update takes effect, your continued use of our services will be subject to the updated Privacy Policy.
10. Contact Us
We expect this Privacy Policy to evolve over time, and we welcome feedback from our users about our privacy practices. If you wish to exercise your rights, have any questions or complaints about our privacy practices, please contact us using the details below:
Company Name: BIGCRUNCH TEKNOLOJİ LİMİTED ŞİRKETİ
Company Address: Premier Kampüs Kağıthane Gürsel Mah., İmrahor Cad. No: 29, A Blok, Kat: 5, Ofis No: 196, 34400 Kâğıthane/İstanbul
City, Country: İstanbul/Turkey
- Email: [email protected].
