Privacy Policy

This Privacy Policy was last updated on 27 August 2024.

In this policy, vpnplus.co refers to the service offered by [Company Name] (the “Company” or “We”) through the vpnplus.co website (the “Service”). This Privacy Policy explains what information we collect through your access and use of our Service, how we use such information, and the security measures we have in place to protect such information. By visiting our website and using the Services provided here, you consent to the terms outlined in this Privacy Policy.

Legal Framework

The Company is domiciled in [Country] and all data storage infrastructure is located within [Data Storage Region]. Therefore, the data processing activities are governed by the laws and regulations of [Applicable Legal Framework].

Data Collection

In most cases, we don’t need your personal information to provide our services. However, you may disclose your email address, first & last names to vpnplus.co. This information is used for security purposes, customer support, and notifications.

• Visiting our website: We use specific analytics software (e.g., Google Analytics) provided by third parties on vpnplus.co to collect certain information (e.g., device type, language) to improve our services. We ensure users’ privacy by not using analytics software on other sections of our website.
• Account creation: It is not necessary to create an account to use our products, but you may create one using your email address for notifications or customer support purposes. If you choose to provide it, we may associate your email address with your account for security notifications and customer support.
• VPN Services: Our VPN nodes do not collect any traffic sent by your devices. We do not collect IP addresses, device information, or other similar data.
• IP Logging: By default, vpnplus.co does not keep permanent IP logs. However, IP logs may be temporarily retained to combat abuse and fraud, especially if your activities breach our terms and conditions (e.g., DDoS attacks against our infrastructure).
• Payment Information: The Company relies on third-party providers to process credit card, PayPal, and cryptocurrency transactions. Therefore, payment information may be shared with these third parties. Anonymous cryptocurrency payments are accepted as well.
• Native Applications: When you use our native applications, certain additional information may be collected by us or the mobile app platform providers, such as crash data. This data may be governed by the privacy policy and terms of the respective software vendors. None of the software in our apps will ever access or track any location-based information from your device.

Data Use

We do not display advertising on our website or applications. Any data we do have will not be shared except under the circumstances described below in the Data Disclosure section. We do not perform any analysis on the limited data we possess.

Data Storage

All servers used in connection with the provisioning of the Service are located in [Data Storage Region]. Only the Company's employees have access to these servers. Data is always transferred in encrypted format. All application-specific data is also encrypted, and we do not possess the ability to access any user-encrypted data on the production servers.

Right to Access, Rectification, Erasure, and Portability

Through the Service, you can directly access, edit, delete, or export personal data according to the [Applicable Legal Framework]. If your account has been suspended for a breach of our terms and conditions, and you would like to exercise your rights related to personal data, you can make a request to our support via email at [Support Email Address].

Data Retention

When a vpnplus.co account is closed, data is immediately deleted from our production servers. Active accounts will have data retained indefinitely unless otherwise requested.

Data Disclosure

We typically do not disclose your account information (except your email address) to third-party companies or government authorities. Disclosure will only occur if we receive a valid court order from the authorities in [Country], which we are legally obligated to recognize. We do not provide any information unless we have received an original copy of the court order by registered post or in person. If a request is made for user-specific encrypted data, vpnplus.co will turn over the fully encrypted data if required, but this data cannot be decrypted by any party due to the encryption standards we employ. If permitted by law, we will always contact the user first before any data disclosure.

Modifications to Privacy Policy

We reserve the right to periodically review and change this policy, and we will notify users who have enabled the notification preference about any changes to our Privacy Policy. Continued use of the Service will be deemed as acceptance of such changes.

Applicable Law

This Agreement shall be governed in all respects by the substantive laws of [Country]. Any controversy, claim, or dispute arising out of or relating to the Agreement shall be subject to the jurisdiction of the competent court in [City/Country], with the jurisdiction expressly reserved.

Warrant Canary

vpnplus.co has not produced any information in response to a secret subpoena and has not built any “backdoors” for any government into our products. All government requests for user data must be made through the appropriate legal channels.

Contact Information

If you have any questions or concerns about the matters discussed in this Privacy Policy, please contact us at [Legal Email Address].

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